Terms & Conditions of Teleconsultation

1. Scope & Nature of Teleconsultation

Consultations are conducted by Dr. Satish Durgesh, MCh Surgical Gastroenterologist (JIPMER AIR-1, KMC Reg. No: 91702). An online consultation provides professional surgical opinion, assessment of current symptoms, and radiological report review based upon the clinical data and scans submitted by the patient.

Because a physical palpation and abdominal tactile examination cannot be conducted remotely, you acknowledge that the telemedicine opinion is limited by remote evaluation and is not an absolute replacement for an in-person physical clinical examination. In cases of clinical doubt, Dr. Satish Durgesh may advise an immediate physical visit at NJ Hospital, Mysuru.

2. Document Uploads, Privacy & 3-Month Auto-Deletion

• Authenticity of Reports: You agree to upload accurate, genuine, and unedited medical records, scan images, pathology biopsies, and lab investigations.
• Sole Clinical Purpose: Uploaded documents are accessed exclusively by Dr. Satish Durgesh and clinical staff solely for medical review, diagnosis, and surgical record maintenance.
• Auto-Deletion Policy: All uploaded files stored in secure Cloudinary cloud storage are automatically and permanently deleted after 90 days (3 months) unless transferred to an active in-patient hospital admission file.
• Privacy Guarantee: Patient records are encrypted and never disclosed to any marketing, commercial, or insurance third party without explicit court or patient mandate.

3. Consultation Fees & Rescheduling Policy

• Normal Consultation (₹500 / 20 min): Covers routine surgical review, basic reports analysis, symptom evaluation, and medication guidance.
• Critical / Detailed Consultation (₹800 / 40 min): Covers in-depth cross-sectional CT/MRI scan slice analysis, second surgical opinion, complex HPB/GI oncology evaluation, and operative planning.
• Rescheduling: If you are unable to attend at your scheduled slot, you may contact our clinical coordinator Rakshita (+91 70199 75338) at least 2 hours before the appointment to reschedule without any penalty.
• Surgeon Emergency Rescheduling: As Dr. Satish is an active gastrointestinal oncosurgeon performing major Whipple and liver resections, an urgent emergency operating theater case may rarely cause a slight delay or slot adjustment. You will be immediately notified via phone/WhatsApp.

4. Digital Prescriptions & Regulatory Compliance

Digital prescriptions issued post-consultation carry Dr. Satish Durgesh's verified credentials and Karnataka Medical Council registration (KMC 91702). Under NMC Telemedicine Guidelines, Schedule O medications (e.g. antacids, prokinetics, paracetamol) and Schedule A medications (first-line antibiotics, surgical maintenance drugs) may be prescribed, while Schedule X restricted narcotics are strictly excluded.